Refund policy

RETURN & REFUND POLICY
At Eissa Perfumes, customer satisfaction is important to us. If there is an issue with your order, please contact us and we will do our best to assist you.
7-Day Return & Exchange Policy
You may request a return or exchange within 7 days of receiving your order.
To be eligible for a return or exchange:
• The perfume bottle must contain at least 90% of the original product.
• The product must not be damaged due to misuse or improper handling.
• Proof of purchase or your order number must be provided.
• Please contact us before sending any product back.
Damaged, Leaking or Incorrect Products
Please inspect your order when you receive it. If your product arrives damaged, leaking, defective, or different from what you ordered, contact us as soon as possible.
Please provide your order number, details of the issue, and clear photos or video where applicable so that we can review your request.
Once verified, we will guide you regarding an appropriate replacement, exchange, or refund.
Used Perfumes
We understand that fragrance is a personal experience. A return or exchange may be considered where no more than 10% of the perfume has been used, subject to inspection and approval.
Products that have been used beyond this limit may not be eligible for return or exchange unless there is a verified product defect.
Return Shipping
If the return is due to an incorrect, damaged, or defective product supplied by Eissa Perfumes, we will guide you regarding the return process.
For returns requested for other reasons, any applicable return delivery charges will be communicated before the return is processed.
Refunds
Once we receive and inspect the returned product, we will inform you whether the refund has been approved.
Approved refunds will be processed using the appropriate available payment/refund method. Processing times may vary depending on the payment method or financial service provider.
Exchanges
Approved exchanges are subject to product availability. If the requested replacement is unavailable, we will contact you to discuss the available alternatives.
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing the order. Once an order has been processed or dispatched, cancellation may no longer be possible.
How to Request a Return or Exchange
Before returning any product, contact Eissa Perfumes and provide:
• Your name
• Order number
• Product name
• Reason for the return/exchange
• Photos or video, if the product is damaged or defective
WhatsApp: +92 321 4599995
Email: eissaperfume99@gmail.com
Please do not send a product back without first contacting us and receiving return instructions.
Eissa Perfumes reserves the right to inspect returned products and determine eligibility for a return, exchange, or refund in accordance with this policy.