Terms of service

TERMS OF SERVICE
OVERVIEW
This website is operated by Eissa Perfumes. Throughout the site, the terms “we”, “us” and “our” refer to Eissa Perfumes.
By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service. These terms apply to all users of the website, including browsers, customers and purchasers.
Please read these Terms of Service carefully before using our website or placing an order.
1. ONLINE STORE TERMS
By using this website, you confirm that you are legally capable of entering into a purchase transaction under applicable law.
You may not use our products, website or services for any unlawful or unauthorised purpose.
2. PRODUCT INFORMATION
We make reasonable efforts to display product descriptions, sizes, images, prices and other information as accurately as possible.
Because fragrances can be experienced differently by different individuals, scent perception, performance, longevity and projection may vary depending on factors including skin chemistry, application, environment and personal preference.
Product packaging, bottle design or presentation may occasionally vary without materially affecting the product.
3. ORDERS
All orders are subject to acceptance and availability.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of incorrect pricing, suspected fraud, inaccurate customer information, product unavailability or other order-processing issues.
Customers are responsible for providing accurate contact, billing and delivery information.
4. PRICES AND PAYMENTS
Prices displayed on our website are shown in Pakistani Rupees (PKR) unless otherwise stated.
Prices, promotions and discounts may change without prior notice.
Available payment methods will be displayed during checkout. Customers are responsible for providing accurate payment information.
5. SHIPPING AND DELIVERY
We deliver orders according to our Shipping Policy.
Estimated delivery times are provided as guidance and may be affected by courier operations, weather, public holidays, remote locations or circumstances outside our reasonable control.
Please ensure that your delivery address and contact number are correct before completing your order.
6. RETURNS, EXCHANGES AND REFUNDS
Returns, exchanges and refunds are governed by our Return & Refund Policy.
Eligible return or exchange requests must be made within 7 days of receiving the order, subject to the conditions stated in that policy.
Customers should contact Eissa Perfumes before returning any product.
7. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Customers should inspect their order upon delivery.
If an item arrives damaged, leaking, defective or different from the item ordered, please contact us as soon as possible and provide your order details together with photos or video where applicable.
We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy.
8. ORDER CANCELLATION
If you wish to cancel an order, please contact us as soon as possible after placing it.
Once an order has been processed or dispatched, cancellation may no longer be possible.
9. WEBSITE CONTENT
All content appearing on this website, including branding, product photographs, graphics, text, logos and other materials belonging to Eissa Perfumes, may not be copied, reproduced, distributed or commercially used without permission, except where permitted by applicable law.
10. THIRD-PARTY SERVICES
Certain services used by our website may be provided by third parties, including payment, delivery, analytics or technology providers.
Their services may be subject to their own terms and policies.
11. PROHIBITED USE
You may not use this website to engage in fraudulent, unlawful or harmful activities; interfere with the operation or security of the website; submit false or misleading information; attempt unauthorised access to our systems; or violate applicable laws or the rights of others.
12. PRIVACY
Personal information submitted through our website is handled according to our Privacy Policy.
Our store is powered by Shopify, and certain information may also be processed through Shopify and other service providers necessary to operate our online store.
13. ERRORS AND INACCURACIES
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability or other information.
Where permitted by applicable law, we reserve the right to correct such errors and update information.
14. LIMITATION OF LIABILITY
To the extent permitted by applicable law, Eissa Perfumes will not be responsible for indirect or consequential losses arising from the use of our website or products.
Nothing in these Terms is intended to exclude or limit any rights or liabilities that cannot legally be excluded or limited.
15. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time to reflect changes to our business, website, services or applicable requirements.
The latest version published on our website will apply from its effective date.
16. GOVERNING LAW
These Terms of Service are governed by the applicable laws of Pakistan.
17. CONTACT INFORMATION
For questions regarding these Terms of Service or an order, please contact:
Eissa Perfumes
WhatsApp: +92 321 4599995
Email: eissaperfume99@gmail.com
Website: eissaperfumes.com